Business

Should all customers be treated the same, or should all different customers be treated differently?

We are very lucky in that the majority of our customers are regulars, or become regulars, but we also attract other customers, the occasional tourist who is looking for coffee, or the occasional lost tourist, or Antipodeans looking for coffee on their travels, or parents with buggies and little children etc etc. It is easy […]

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Possibly one of the hardest jobs there is in running a cafe….An explanation

No, it’s not being a chef, or being a barista, or being on service, though all of these positions are responsible for this, the hardest of jobs, it is not even a kitchen porter, who has probably the hardest job of all. It is the overall job of keeping all your cafe/restaurant/hotel/work area clean and

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Guess who’s back, Kaffeine’s back – Renovations Complete

After a three week closure, (one for holidays and two for renovations), we are very proud and happy to say that our Great Titchfield street store is back open and ready to go. We have installed new Lumen windows at the rear, changed the seating and front bench to lovely new English oak boards, added

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Great Titchfield Street – Time for a facelift – Plans for Renovations

Six years is a long time in cafe life. Lots of wear and tear, heavy use. Day after day after day, after day. Every year at Christmas we used to give Great Titchfield a going over with the paint brush, bring her back to life a bit. We have updated things here and there, to

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The guest espresso program and Shots Per Kilo (SPK’s) – An Explanation

Quite a long while ago, one of our former superstar lead baristas came to me with the idea of running a guest espresso on the bar. This, they said, would be perfect for our baristas/staff to try different coffees and work with them, great for our customers to be able to try these coffees from

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London Latte Art Smackdown – #smackdown15 – Lead Up Part Two

So the London Latte Art Smackdown for 2015 enters it’s first week and we have amazing news in that the interest has been so high that we have been able to increase the entrants to 16 per heat, or 64 of London’s best (or most courageous) baristas. This of course means tat the total prize

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Opening the second store – The snowball effect that runs in your mind

It started a long, long time ago. That is, thinking about opening a second store, though certainly nothing serious. Then we found out Layla was going to have a baby brother or sister so all those potential plans were put on hold as a very conscious decision that this time, it was all about the

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