Eastcastle

Should all customers be treated the same, or should all different customers be treated differently?

We are very lucky in that the majority of our customers are regulars, or become regulars, but we also attract other customers, the occasional tourist who is looking for coffee, or the occasional lost tourist, or Antipodeans looking for coffee on their travels, or parents with buggies and little children etc etc. It is easy […]

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Possibly one of the hardest jobs there is in running a cafe….An explanation

No, it’s not being a chef, or being a barista, or being on service, though all of these positions are responsible for this, the hardest of jobs, it is not even a kitchen porter, who has probably the hardest job of all. It is the overall job of keeping all your cafe/restaurant/hotel/work area clean and

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Guess who’s back, Kaffeine’s back – Renovations Complete

After a three week closure, (one for holidays and two for renovations), we are very proud and happy to say that our Great Titchfield street store is back open and ready to go. We have installed new Lumen windows at the rear, changed the seating and front bench to lovely new English oak boards, added

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The guest espresso program and Shots Per Kilo (SPK’s) – An Explanation

Quite a long while ago, one of our former superstar lead baristas came to me with the idea of running a guest espresso on the bar. This, they said, would be perfect for our baristas/staff to try different coffees and work with them, great for our customers to be able to try these coffees from

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London Latte Art Smackdown – #smackdown15 – Round Four

Congratulations are in order. The final 16 baristas have made their way to the last week of the London Latte Art Smackdown and will be competing on Tuesday night at Square Mile Roastery in front of a mad, up for it crowd with some of the complete legends of the London Coffee scene as judges

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London Latte Art Smackdown – #smackdown15 – Round Three

It is the last week. Heat four of the London Latte Art Smackdown before we head off to Square Mile for the final with the top 16 baristas competing for prizes, money, trophies and glory. This will be fantastic, with an amazing cross section of competitors form across the top London cafes competing for the

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