Hospitality

Wouldn’t it be amazing if Pret really did come in and….

In planning the design of Kaffeine, we were, some may say…particular. I had a long, long list of what we did like and what we did not like. The architects we employed also had some very strong and great ideas. They suggested the bench style service, the espresso machine being at the back end and were adamant […]

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Please can we ask your name? – An Explanation

When we first opened and had only a few customers, we worked on the process of taking the order for the coffee at the till, then passing down the docket to the baristas, (mainly Catherine), who then made it and called out the drink type. Usually she would be watching the customer anyway and knew who they were and what they had ordered. More often than

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The Use of Signals – An Explanation

It comes from the days of working in Banqueting at places like Marylebone Cricket Club, Battersea Park, Claridges Hotel, the livery company dinners and the pre-recession huge 5000 person Christmas parties. It also comes from working in kitchens and restaurants for the past 25 years. It impressed me no end when I first saw the Claridges banqueting

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What we did one night – A Staff Training Exercise

When I started working in hospitality, one of the great training days you always looked forward to was wine tasting, especially in Hospitality College as a 20 year old from the outer suburbs whose taste for alcohol had mainly consisted of bogan Aussie beer and cask wine. Yay! Wine! In class! The poor lecturer, trying to teach us all

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DIY – Running a Coffee shop is not just about making coffee – An explanation

Okay, so you want to open a cafe? Excellent. Is it because you love making coffee, or love making food, or love serving customers? Is it because you want to be your own boss? Is it because you think it’s a great way to make loads of money and a great sexy lifestyle? Well here is a tip. You

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Clearing Tables – It’s a part of your job – An Explanation

So, this is not a gripe, well perhaps it’s a little one, it’s more of a request, to the owners who employ, the managers who manage and all-importantly, the staff who work in any part (but mainly cafes) of the hospitality industry where tables need to be cleared. Personally for me, working in the hospitality industry

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A day in the life of a barista – James Broadhurst – Lead Barista Kaffeine

An insight into a day as a barista at Kaffeine Writing about a day in the life of a barista at Kaffeine is really quite challenging because, luckily,  no two days are the same and anything can change in ways you cannot predict. But here is a very good overview. I wake at 5:30 am

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Coffee as the Final Course at Fat Duck- An Explanation from Lead Barista James Broadhurst

Our lead barista James, who has just left to return to Australia, went to one of the best restaurants in the UK as a leaving gift to himself and his fiancée. Now, James is one of the best baristas and in fact one of the best hospitality people I have ever met. He has very, very high standards

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