Mission Statement, core values and standards

When I wrote the original business plan, part of it was to write a mission statement and core values for the business. This then went into the induction manual, along with a list of standards that w...

Kaffeine introduces the Coffee Tasting Flight

Our lead barista Shaun came up with the idea, to use on weekends for our guest espresso and also to help in practice for the 2013 UK Barista Championships. We are very proud of our guest espresso week...

The Great Sticker-Off

We think they’ve become almost iconic in their own little way, the white cup, the black lid and the sticker, oval shaped with black background and the white Kaffeine logo. It was a decisionÂ...

Please can we ask your name? - An Explanation

When we first opened and had only a few customers, we worked on the process of taking the order for the coffee at the till, then passing down the docket to the baristas, (mainly Catherine), who th...

Kaffeine Legend - Kim 'Kimsy bro' - Senior Barista

It was a normal day at Kaffeine, I’m pretty sure the sun was shining, people were happy, we were busy. I was on the floor and next to me was the legend that is Matthew. Great hospitality worke...

The Thrill of being Busy - An Explanation

Buzzing, rushing, smashed, pumped. Not words to describe a night out, well of course they can be but not in this context. No, these are words to describe a busy, amazing, fun service. Ask most hospita...

The Use of Signals - An Explanation

It comes from the days of working in Banqueting at places like Marylebone Cricket Club, Battersea Park, Claridges Hotel, the livery company dinners and the pre-recession huge 5000 person Christmas par...

The Importance of Looking Good - An Explanation

One of the fabulous reasons (excuses?) that we have for closing over the Christmas period each year, is that we always have a refresh and a paint job over this time. ‘Are you closing over Chri...

Get a Hair Cut - An Explanation

This is not a blog of complaint. Not at all. This is me just trying to give an insight into the life of a cafe/business owner. I am continually flattered by how much this happens though and how ma...
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