Making Someone's Day - An Explanation

I recently received an email from a young man who resides in Malaysia, looking for employment here in London. He works in the coffee industry and is very, very passionate about it all, his dream is one day to be a world class barista. Unfortunately, in order to get a visa to work in the UK he needed a letter of employment, something I am cannot offer. I replied and told him I am sorry I am unable to help.

Anyway, he has just been over on holiday to check out London and he came in to see us, not just once, but a couple of times. One of those was a Saturday, and we soon had him up behind the machine, making coffee and spending time learning with our baristas James and Amy. He loved it! He was nervous, but he loved it…and he did a great job.

I asked him how many emails he had sent to other cafes and he said over 20, but that we were the only ones that replied.

On the day he left to go back to Malaysia, he brought in a thank you card and a massive box of chocolates for us all to share. It was such a nice gesture on his behalf, we were very touched.

We like to get people who show interest in coffee in behind our machine and we also like to encourage people who are passionate about it to follow their dreams.

I guess we also like to think of everyone as a customer and if we can make their customer experience all that more memorable by a little bit of effort, then we are a doing a good job. I hope that Mavin will remember his experience for a long time to come and that he will also remember to always afford a little bit of time to those who show a lot of passion.

Just a little bit of extra effort and we have made someones day, it’s what I like to think hospitality is all about.

Peter Dore-Smith
Director
Kaffeine Ltd
66 Great Titchfield st.
15 Eastcastle st.